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By tracking the five most important KPIs in your shipping setup, you can optimize processes, reduce errors, and make data-driven decisions that strengthen both operations and customer satisfaction in 2026.
Growth in 2026 requires more than ambition - it requires overview and control of your deliveries and shipping processes.
When companies work with multiple carriers, sales channels, and complex order systems, things can quickly become overwhelming: Which deliveries have errors? Which products cause the most issues? How are your employees performing in picking and packing? How many orders are shipped daily, and how many are returned?
With Shipmondo Analytics, you get a complete overview, so complex deliveries become a strategic tool rather than a challenge.
Here are the five KPIs you MUST track to ensure increased growth in 2026 - with invaluable insights from our analytics tool, Shipmondo Analytics.
KPI 1: Fulfillment success rate
The first KPI you need to keep an eye on is the fulfillment success rate.
With Shipmondo Fulfillment Analytics, you get a complete overview of deliveries in the selected period, including how many deliveries contain errors, which products are typically involved, and how the errors are handled.
The analysis also provides insights at employee level, so you can see who picks which deliveries and how long it takes for each pick path picked item.
This insight allows you to act proactively: You can optimize warehouse flow and picking routines, improve employee performance, and plan resources more efficiently, resulting in fewer errors, better handling of deliveries, and more stable operations.
In short, the delivery success rate is the first KPI that gives you control over your deliveries and a solid foundation for data-driven decisions that support ongoing warehouse development.
KPI 2: Order volume and distribution
The second KPI to track is order volume and distribution.
Shipmondo Order Analytics gives you a full overview of how many orders are received, how many are shipped and collected, and the total number of items in a specific period.
The analysis also shows which products sell the most, how many items are typically included per order, and how orders are distributed across countries and integrations.
With this insight, you can make data-driven decisions about purchasing, warehouse placement, and sales strategies.
You can identify which products require extra attention and ensure that your most popular items are always in stock.
At the same time, the analysis provides an overview of order distribution across markets and integrations, allowing you to adjust pickup options, picking and packing flows, and resource planning for peak periods.
Tracking this KPI enables you to work proactively with your order handling and ensure that growth in 2026 is managed with precision and efficiency - without compromising quality or delivery performance.
It forms the foundation for a scalable operation and for delivering a stable and reliable buying experience to your customers.
KPI 3: Picking performance
The third KPI to track is picking performance.
With Shipmondo Pick Path Analytics, you gain insight into how your picking operations are carried out in practice.
You can see how many pick paths are completed, how many items are sent for picking, how many items are actually picked, and how many orders are temporarily put on hold.
The analysis goes all the way down to employee level, allowing you to follow individual performance and see how long each pick path and item takes.
It was exactly this insight that enabled KiMs to completely eliminate picking errors by switching from paper picking lists to digital pick paths.
The Pick Pack Analytics provides a clear picture of when peak loads occur and where there are opportunities to optimize warehouse flow.
By tracking this KPI, you can improve employee accuracy and efficiency, adjust break schedules, minimize delays in the picking process, and plan resources more effectively.
The analysis therefore provides a data foundation for handling more orders with the same resources, reducing errors, and ensuring stable warehouse flow - all key factors in supporting growth in 2026.
KPI 4: Shipment volume and distribution
The fourth KPI to track is shipment volume and distribution.
With Shipmondo Shipment Analytics, you get an overview of the total number of booked shipments and parcels in the selected period, the average weight per shipment, and how shipments are distributed across countries and shipping products.
You can also filter by specific carriers to evaluate their performance and see which products and delivery methods are used the most.
This insight enables you to make strategic decisions about shipping options, carriers, and delivery methods.
You can identify top products and markets and optimize your shipping strategy specifically for the countries you ship to.
By filtering by specific carriers, you can evaluate their actual performance in individual markets. This provides a strategic decision-making basis for choosing the most efficient delivery methods for each country.
By tracking this KPI, you can both reduce costs and ensure more efficient logistics, so your shipments are handled optimally - even during growth periods.
KPI 5: Return orders and patterns
The fifth KPI to track is return orders and patterns.
With Shipmondo Return Portal Analytics, you gain detailed insight into the number of return deliveries and items, how many are approved, and return frequency at product level.
You can see which products are typically returned, which reasons customers state, and which return methods are used most often. The analysis also makes it possible to spot patterns in return orders, so you can identify products with recurring return reasons and act proactively.
This insight makes it possible to optimize both product descriptions, workflows, and the customer experience.
If you see that certain products are often returned due to, for example, size or quality, you can quickly adjust the product description or size guide before more orders are shipped.
At the same time, you can offer customers more efficient return solutions that maintain customer satisfaction while reducing administrative costs.
By tracking this KPI, you can both minimize return rates and improve the buying experience, creating a more stable foundation for growth in 2026.
Keeping an eye on these five KPIs in your shipping setup gives you insight into deliveries, orders, picking, shipments, and return patterns - insights you can use to make decisions that improve efficiency, customer satisfaction, and employee performance.
With Shipmondo Analytics, you get a complete overview, enabling you to handle growth without compromising on quality.
Start tracking these KPIs today - and build a shipping setup that supports growth in 2026.
