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KiMs, part of Orkla Denmark, uses Shipmondo for picking and packing orders as well as booking shipments.
Since Orkla Denmark launched a webshop for KiMs in 2019, they’ve been using Shipmondo for order management, picking and packing, and printing shipping labels. Initially, they used traditional pick lists, but experienced too many picking errors in the warehouse due to human mistakes.
This led to extra costs for refunding customers, reshipping partial orders, and managing complaints from dissatisfied customers.
From 4% to 0% picking errors with digital pick paths
In August 2024, KiMs transitioned to Shipmondo’s digital pick paths, using handheld devices with screens that display images and quantities of the products to be picked. Shipmondo includes an order verification feature that checks if the correct item has been picked by scanning its barcode.
Since adopting the digital solution, they’ve reduced their picking errors from 4% to almost 0%. Many months, they achieve a full 0%.
We aim to keep monthly picking errors below 2%, but we always seemed to exceed that slightly. After getting new scanners and transitioning to digital pick paths, we’ve reduced picking errors to nearly zero, says E-Commerce Coordinator Emma Baunehøj.
This not only saves us money on refunds and reshipping but also means we get almost no complaints from customers about receiving incorrect items. It’s saved us a lot of time responding to emails and calls. The warehouse staff also save a significant amount of time packing orders, allowing them to process many more orders each day.
The process has also made it much easier for Emma and her team to train new employees, as the picking process is now much simpler. The order verification system on the screen specifies which products to pack, eliminating errors from misreading pick lists.
Shipmondo: From placed order to shipped order
KiMs’ webshop integrates Shipmondo from start to finish. They use our Delivery Checkout for WooCommerce and pull order data directly into their Shipmondo account, where they manage and dispatch orders to their snack-hungry customers.
When customers choose from over 150 products and select a delivery location via the delivery checkout, the order moves to Shipmondo Order Management. It is then handled by a warehouse employee in Søndersø, picked, packed, and shipped with GLS.
We’ve always been happy using Shipmondo because it’s so easy and intuitive. And it just works. We’re super pleased with the partnership and amazed by how much it has helped us since we launched the webshop, says Emma Baunehøj.
Once orders come in, KiMs has set up multiple filters in Shipmondo so the warehouse staff know which orders to prioritize.
It’s super smart and works incredibly well, ensuring everyone knows what to pack when they start their shift.
Tracking deliveries with Shipmondo Analytics
At the end of 2024, Shipmondo introduced a new addition to our analytics: Fulfillment analytics, developed in response to customer requests, including from KiMs.
Previously, Emma Baunehøj manually entered numbers into an Excel sheet to track picking errors, who made them, and whether refunds, partial reshipments, or other solutions were needed.
Now, she uses Shipmondo’s Fulfillment analytics to keep track. The tool shows how many errors are made, the solutions used to fix them, which items are typically involved in errors, and provides an overview of the employees picking and packing the items.
NB! The pictures are in Danish, but you can read more about our fulfillment analytics right here.
It’s great that Shipmondo listens to their customers when they request new features. We had a problem, and fortunately, they also saw the value in creating this kind of analysis, so even more people can benefit from it. Now, I always have the data at my fingertips, automatically, says Emma Baunehøj.
I mainly use the tool to see who is working in the warehouse. Thanks to the digital pick paths, I feel so confident in our packing process that I don’t have to constantly monitor for mistakes.
Avoiding snack waste with a popular category
The webshop was originally created to prevent food waste. If more snacks are produced than what customers buy in stores, they’re added to the webshop, giving them a second chance to be sold.
And it works. In 2024, KiMs had an average of 14 items per order, thanks in part to their most popular category: “Snack Waste.”
Under the category “Avoid Snack Waste,” customers can buy items close to their expiration date that can’t be sold in stores. This way, snacks that are still good can be sold at a reduced price instead of being discarded. According to their website, KiMs has saved over 1,380,000 bags of snacks.
Back in 2020, Shipmondo visited KiMs’ former outlet in Odense to film their process of packing orders with physical pick lists. You can watch the video and learn more about why they started using Shipmondo here:
