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Have you considered all 6 points on our checklist? Then you are one step closer to being ready for the upcoming peak season with Black Friday, Cyber Monday and Christmas sales.
Black Friday, Cyber Monday and the holiday shopping season test your entire e-commerce setup. Thousands of simultaneous orders can quickly create bottlenecks if systems, teams and processes are not scaled for peak performance.
This checklist helps ambitious e-commerce businesses - from startups to enterprises - optimize workflows, integrations and logistics to ensure smooth operations and reliable deliveries throughout the peak season.
The checklist
Integrations - is your system landscape connected?
When order volume spikes during peak season, every part of your system landscape becomes critical. With Shipmondo, webshop, ERP and accounting systems can work together in one central workflow.
Plug-and-play integrations and API solutions allow both fast setup and tailored workflows so that data flows seamlessly between systems.
Make sure you have active integrations to your:
- Webshop system such as Shopify, WooCommerce and PrestaShop
- Accounting and ERP system such as E-conomic, Uniconta and Odoo
- Shipmondo Delivery Checkout
With Shipmondo’s many integrations, you gain one unified overview and can automate large parts of your order flow from order receipt to shipment.
If you use the Shipmondo API, ensure your technical setup is tested and up to date in our sandbox environment.
Order management - are your workflows efficient enough?
Efficient order management ensures you can process large volumes quickly and without errors while maintaining delivery speed.
With Shipmondo, you gather all order and logistics activities in one place. The system automatically imports order data, validates addresses and handles relevant customs information so orders are ready for pick and pack.
Shipmondo’s Order Management lets you:
- Filter and process orders at scale so your team quickly gains an overview and can delegate tasks efficiently
- Pick smarter with digital pick routes so the team saves time and only walks the warehouse once
- Perform order checks via scanning to minimize picking errors
- Bulk process multiple orders at once, e.g. by creating shipments and capturing payments for all prepared orders
Efficient order management prevents manual errors and wasted time and most importantly, keeps delivery speed high even in peak periods.
Multi-user - are roles and responsibilities under control?
Are several people working in the same Shipmondo account? With our user management, you can grant different employees access with tailored permissions so you work securely and structured, even when scaling your team temporarily in high seasons.
Our multi-user feature lets you:
- Assign access by role so warehouse, customer service, accounting, marketing and IT only see and work with relevant functions
- Scale your team flexibly so multiple users can work in parallel without affecting each other’s workflows at different packing stations
- Protect data such as invoices, API keys and integration settings while still enabling employees to perform tasks efficiently
Read more in our blog post about multi-user and access management.
Automatic printing - are labels and documents printed fast enough?
When orders need to be processed quickly, it’s important that warehouse operations flow without unnecessary stops. With Shipmondo Print Client you can automatically print both labels and customs documents directly from Shipmondo without opening new tabs or downloading files.
This creates a smoother workflow in the warehouse with fewer manual tasks.
Using Shipmondo Print Client allows you to:
- Save time through automation so your team can focus on other tasks
- Set up multiple packing stations with several printers and computers without interrupting the workflow
Tracking and customer info - create a proactive shopping experience
When sales peak, your customers expect clear and timely communication about their shipments. With Shipmondo’s Tracking and Personalized Message feature, you can send automatic updates directly to customers from the moment the order is shipped until it is delivered.
Shipmondo lets you:
- Send tracking links and shipment updates so customers can follow their package in real time
- Customize messages with your own branding and language so communication is personal and aligned with your tone of voice across website, webshop etc.
- Set up your own domain on personal messages so email sender names come from you, strengthening your branding
This means fewer customer service inquiries and greater customer confidence since they always know where their package is. At the same time, you can personalize communication even when sending thousands of orders at once.
Analytics - do you have an overview of your performance?
With Shipmondo Analytics, you gain insight into every aspect of your logistics, from orders and pick routes to delivery errors and returns. The feature provides data you can turn into action to optimize processes, reduce errors and make better decisions.
Shipmondo Analytics gives you access to:
- Order analytics: overview of number of orders, items and order distribution
- Pick path analytics: insights into pick routes, items picked and employee performance
- Fulfillment analytics: overview of picking and delivery errors and how you solve them
- Shipment analytics: data on shipping products, carriers and shipping volume per country
- Return portal analytics: overview of which items are returned, reasons and frequency per item
Analytics is a crucial tool for continuous optimization, especially during campaign periods when every process must run smoothly.
Whether you want to track trends, evaluate employee performance or analyze shipping costs, Shipmondo Analytics provides the tools to understand and strengthen your business.
Easy return handling
An efficient return process makes it easy for customers to send items back while reducing the load on customer service during busy periods. With Shipmondo Return Portal with Return Management you can offer a professional and user-friendly return experience that increases customer satisfaction.
Shipmondo Return Portal lets you:
- Customize the portal with your branding
- Use your own domain on the portal
- Offer return labels and tracking to customers
A smooth return process increases customer satisfaction and reduces the strain on customer service.
Bonus: have you tested your setup?
Have you gone through the checklist and optimized your integrations, workflows and return handling? Or would you like to see how it all looks in practice before starting setup and testing yourself?
Get access to a live Shipmondo account with imported order data from a fictitious webshop and test all flows in a safe environment completely free.
Enjoy instant access, quick hands-on experience and 30 days of use so you are ready to go live and tick off this checklist before peak season really kicks in.
