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When is Black Friday 2024?
This year, Black Friday falls on Friday, November 29th, and even though it may seem like there’s plenty of time, it’s not too early to start preparing.
For many, Black Week or even Cyber Monday, or the whole Black November, is long awaited by consumers, and expectations for a good experience with fast dispatch are high.
Shipmondo is with you and your employees every step of the way and is always ready to help. Both before, during, and after the busy sales period!
We’ve gathered the best features for fast and efficient workflows during the Black Friday celebration – and they are all completely free with a Shipmondo account. Read along!
Offer multiple shipping options
First of all, it’s essential to consider your freight and delivery options during the Black Friday period to meet your customers’ expectations.In Shipmondo it is possible to book your freight with several different carriers.
For example, if you are shipping within Sweden you can use DHL Freight and UPS on our agreement, and if you are shipping within Norway you can use PostNord and Bring on our agreement.
If you already have good shipping agreements with one or multiple carriers, it is also possible to have them activated in your account.
See all your freight options on our pricing site based on your sender and receiver country.
Also consider the possibility of adding multiple delivery methods to your webshop. More carriers provide greater flexibility and greater freedom of choice for your customers at checkout, as they can choose just the carrier and delivery method that suits them.
This, you can set up in our Delivery Checkout.
You can read a lot more about shipping and delivery during Black Friday in our blog.
Create a fast order flow during Black Week
One of the most important things in order to ensure a fast order flow is your order management process.
Integrate your webshop with Shipmondo to take advantage of Order Management and gather all your activities in one place.
Order management is, in short, all your work with your orders - from end to end.
With Order Management in Shipmondo, you can gather together all the tasks connected with any specific order in one platform, thus saving you a lot of time, which comes in pretty useful on a busy day like Black Friday or during Black Week.
In Shipmondo, you have the opportunity to set up just the flow that makes sense to you.
But let’s dive a little deeper into the other essential features in your work with your shop.
Set your warehouse work on fire with pick paths
With our digital pick paths, you can pick items for several orders at once. This time-saving approach is especially valuable during the Black Friday period!
Your employees can pick items using a computer, tablet, mobile, or handheld terminal, and the screen will display product images for the item being picked. It’s a complete digital solution that can save you time, steps, and paper.
You can also minimize potential picking and packing errors when your warehouse employees use our order check. Here, employees confirm their pick by scanning the barcode of the item they have picked. If the item is not part of the order, they will receive an error message. Watch how easily Sebastian picks items for five orders in the video here:
If you prefer to use physical paper instead, you can also use our regular pick paths. Here, warehouse employees can print a single pick list with a sorted overview of the items to be picked. If you have location codes on your items, the pick list will be sorted according to these locations, so employees only need to visit each shelf once.
To better emphasize just how important proper pick routines can be, especially during high seasons, we have performed a pick-speed-test.
The test shows that our digital pick routes can save you up to 50% of your time in the warehouse when picking items for your orders. That’s a time-saving you can feel – and it makes a huge difference when things are already busy during Black Friday.
Set your printer on autopilot
Our functions are on fire, and so is the next one.
In Shipmondo, you can set up automatic printing, so that, for example, your shipping labels and delivery notes will be printed automatically as soon as the order is managed.
Use Shipmondo Print Client and print in different sizes (regular A4 size and label size 10x19 cm).
Or you can install the Print Client on multiple computers - we support both Windows and macOS - and add an unlimited number of printers.
This allows you to set up multiple packing stations, and thus handle many orders at the same time.
Wouldn’t it be great to process all orders on the same day, especially when orders are often queued during the Black Friday period?
Create a great Black Friday shopping experience
Besides checking your webshop’s technology, and all the other practical tasks that come with it, we give you two suggestions for important functions that can ensure a good customer experience on your webshop.
Create flexibility for your customers by installing Shipmondo Delivery Checkout on your webshop.
This way, you can let your customers choose the desired delivery location at checkout.
In addition, it’s a good idea to keep your customers updated on the delivery process in a personal way, so that you can create a feeling of presence.
You can do this with personalized messages in Shipmondo.
It’s also a service that you trigger automatically, either via SMS and/or e-mail, as soon as you have managed an order in Shipmondo.
You have the opportunity to write your very own message, and you can, for example, merge information about tracking so that the customer has the opportunity to follow the package’s journey.
We have made a guide that takes you through the stages where you can automatically send personalized messages if you use Shipmondo Order Management and guides you in what you can write in your messages and when it is better to use SMS rather than email.
Remember your return process after Black Friday
When you say A, you must also say B, so that having many orders can potentially result in more returns.
So be ready for return packages after Black Friday/Black Week, too.
Create a free return portal already now, so you are ready and prepared.
A good tip: Consider extending your return deadlines until after Christmas.
Many people already buy Christmas presents for Black Friday, and it will therefore be a really good service if customers have the opportunity to return after Christmas Eve.
With a return portal, you can let your customers order return freight on your terms.
You determine the text on the return portal, the price and currency, and you can set up the return reasons yourself and make it possible for your customers to indicate a reason for return.
Our return portal is easy and simple for the customer.
If you use Shipmondo Order Management, you can manage both your orders and return orders in the same place, and the system will find the order that the customer is returning and create a return on it.
That is smart, and makes it easy and efficient for you to handle return orders and refunds.
You choose how the customer should access your return portal. It can, for example, be via a link in an email or somewhere on your website under your terms and conditions, for instance.
Your customer simply needs to access the return portal and enter the order number and email, then select the item(s) to be returned and enter the reason for the return.
You can then choose the return method and whether the customer wants the money back, a gift card or something else (which you have chosen and set up).
When the customer has paid, a return label and return slip will automatically appear, ready for printing.
You can also let your customers return their shipments without the need of a printer with labelless or QR codes.
Read much more about Shipmondo Return Portal.
If you have any questions or need elaboration on any of the features, you are always welcome to contact our support team at support@shipmondo.com or by filling out the contact form below, and we’ll get back to you.
