Create a good customer relationship with personalized messages

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Emma Dorthea Aunsbak
by Emma Dorthea Aunsbak 26/10/2023

Send personalized emails and SMS messages to your customers automatically during the packaging process and enhance the purchasing experience for your customer.

Create a good customer relationship with personalized messages

Keep your customers updated and strengthen the customer relationship throughout the entire delivery process - precisely when it suits you!

Shipmondo’s personalized messages ensure that your customers receive personalized communication that not only matches your brand’s identity but also meets their specific needs.

With full control over timing and text, you can also set up different messages for each of your order integrations.

This way, you can achieve a tailored user experience while creating a great customer experience for your customers, increasing the likelihood that they will return to your webshop.

The digital customer journey

Personalized message in Shipmondo

The digital customer journey extends far beyond the actual purchase process. In fact, it extends until the customer receives their order at home.

To maintain good customer relationships, it is crucial to maintain communication with your customers, and personalized messages play an important role in this.

Through personalized messages, you can provide order updates and continue nurturing your customers by delivering valuable information throughout the entire order journey.

From the moment the customer places their order until the delivery takes place, the digital customer journey is in full swing.

By delivering tailored messages throughout the process, you can maintain an active dialogue that can help increase customer satisfaction.

Are you unsure when it’s a good idea to send personalized messages?

We have prepared an overview of the different types of personalized messages that you can choose to send at various stages of the purchase process.

Design your personalized messages in Shipmondo

In your Shipmondo account, you have full control over what you want to communicate to your customers and when to send them.

You can customize and design the messages to perfectly align with your brand and universe, ensuring that the customer remembers your webshop the next time they shop online.

Only your imagination sets the limits, and you decide exactly what should be included in your messages.

Whether you want to provide important information, offer special deals, or simply send a friendly greeting, you can determine the content of your messages.

It’s that extra attention that can make all the difference.

And why not take advantage of the opportunity to make it automatic?

In Shipmondo, personalized messages only need to be set up once. The messages are set up with a trigger that determines when the message is sent to the customer. After that, the process is entirely automated.

By automating personalized messages, you can deliver a consistent and unique experience to each customer without spending unnecessary time and resources doing it manually.

A small service with great value

A small service with great value

Sending personalized messages to your customers brings many benefits.

These messages can, for example, improve the purchasing experience, increase customer loyalty, and simultaneously reduce the need for support by offering proactive customer service.

You can send personalized messages that include elements such as package number or track & trace link.

That’s what we call personal attention, efficient problem-solving, and great service!

Satisfied customers are more likely to recommend your company to others and generate positive (and free) word-of-mouth about your brand. And that’s what you want, right?

Therefore, it is important to focus on delivering first-class customer experiences to achieve satisfied customers who can contribute to strengthening your company’s reputation and attracting more customers.

If you are not sure how to write a personalized message, we have prepared some examples that can serve as a source of inspiration.

These examples demonstrate how you can effectively communicate with your customers and master the art of writing excellent personalized messages.

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