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Let your customers pick up their parcels from you. Pick-up is a fantastic service to offer, saving freight costs for both you and the customer.
More and more customers choose to pick up their orders themselves because it’s faster, cheaper, and more flexible. Your customers can do the same locally at your place - whether it’s your warehouse, office, or store. With Shipmondo, you can easily and efficiently manage your pickup orders. And as a bonus, you can give your customers the best purchasing experience and keep them informed along the way - completely automatically.
This solution is often referred to as Click and Collect when the customer orders the product online and picks it up from you.
There are several good reasons to offer local pickup. Customers avoid paying for shipping and get their items faster, while you save both time and delivery-related costs. If you have a physical store, it even opens up opportunities for upselling when customers stop by to collect their order. At the same time, you get valuable direct contact with your customers, which can strengthen relations and loyalty.
Allow us to explain further.
Print pick-up label
You import your orders from your webshop to your Shipmondo account - exactly as you are used to, through your order management. However, you now have the opportunity to order a pick-up label for orders that are to be picked up from you. Afterwards, you can mark your orders as Ready for pick-up.
Your pick-up label can be attached to the parcel, so that you have all the recipient’s information to hand in order to find the parcel easily when the customer comes to pick it up.
Do you have a WooCommerce webshop and want to give your customers the option to pick up orders at your address? We’ll guide you through the setup and handling of local pickup here.
Send a personalized message
At the same time, you have the option to set up a message which gets sent automatically to the customer when you press Ready for pick-up.
This is a unique opportunity to enhance the customer’s buying experience, while also optimizing your time.
You can design the message exactly as you want, for example including information about when, how, and where the customer can collect their parcel. That way, you can manage your orders easily and quickly, and at the same time keep your customers informed about when the order is ready.
This allows you to manage your orders quickly and efficiently while informing customers that their parcel is ready. You streamline the process, and customers enjoy a fast and smooth experience.
You can also set up a message that is sent as soon as the order has been picked up, where you thank the customer for shopping with you - a small gesture that can make a big difference for loyalty.
In this way, you can strengthen the overall customer experience and increase the chance that the customer will repeat purchases at your store.
Get much more information on personalized messages in Shipmondo and how to add track&trace link. You can also see many more examples of how to use the new options for personalized messages.
All in one order management
You can manage your pick-up orders directly in your order management - even when using scanner solution or digital pick paths.
When you scan your packing list, you can, for example, print your pick-up label, set the order Ready for pick-up, and send the personalized message, as well as capturing payment on the order - all in one scan.
When the customers comes to pick up the order you can scan the barcode on your pick-up label, the status on your order in Shipmondo will automatically be set to Picked up.
It doesn‘t get much easier than managing all of your orders at the same time, the same way and in the same system. Read much more about the options in Shipmondo Order Management on the button below.
