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At a time when Asian cuisine is gaining popularity in Danish kitchens, Pandasia has made it their mission to bring authentic Asian flavors closer to the Danish and Scandinavian people.
Since the company’s founding in 2019, founder AnhDu Vu has made it easy and accessible for everyone to prepare everything from the popular Pho soup to sushi, Cà Ri Gà, and much more - all delivered quickly, safely, and directly to their doorstep with the help of Shipmondo.
Pandasia began as an entrepreneurial dream with a one-man inventory management system run from a child’s bedroom and a container in the backyard. But this modest space was quickly replaced with large warehouse facilities, covering 600 sqm of storage space, where today, 16 employees work hard to pick, pack, and ship the taste of Asia to their many customers.
With a focus on streamlining and automating our pick-and-pack processes, we have transformed our operations from chaos and inefficiency into a streamlined and modern logistics infrastructure. This development has been necessary to keep up with a constantly growing demand and ensure we continue to deliver exceptional service to our customers, says AnhDu.
A seamless logistics solution
Pandasia uses Shipmondo as their central order and shipping system. Every order placed on their webshop is handled through Shipmondo’s Order Management and Digital pick paths, allowing employees to efficiently pick, pack, and ship orders - with minimal errors. AnhDu especially highlights the time they save by printing labels, thanks to Shipmondo’s Automatic printing.
Shipmondo is the foundation of our logistics and distribution. It provides us with a more efficient workday where all processes - from order to delivery - are centralized and automated. The system allows us to stay focused on core activities without unnecessary disruptions, says AnhDu Vu.
For Pandasia, it has created great value to consolidate all their logistics processes into one system, saving time and resources while significantly boosting their productivity and efficiency.
All-in-one solution
For AnhDu and the entire Pandasia team, it has been crucial that Shipmondo can manage their logistics needs in a way that is both efficient and scalable.
The best thing about Shipmondo is undoubtedly their all-in-one solution. The system allows us to manage everything from order processing and shipping to tracking packages - all through one platform. It makes our daily operations more streamlined, minimizes the risk of errors, and increases efficiency throughout our supply chain, says AnhDu Vu.
In addition to Shipmondo’s Order Management, Digital Pick Paths, Return Portal, and Personalized Messages, Pandasia also uses the Delivery Checkout, offering their customers a range of delivery options tailored to their needs at checkout. This contributes to a customized and satisfying shopping experience for their customers.
Efficient pick-pack processes
Pandasia has 7-8 warehouse employees working daily, managing around 180 orders with the help of Shipmondo’s digital pick paths, which tailor the most efficient route for each employee. They’ve placed smaller and more popular items on the first shelves and larger items toward the end, making the process more efficient.
When warehouse employees manage orders during the pick-pack process, they use Shipmondo’s filtering of orders. They’ve created filters that separate orders by carrier, Click and Collect, items above or below a certain number, orders with comments, and paused orders, allowing employees to manage each type of order efficiently.
Each employee can pick up to 12 orders at a time, which will afterward be prepared for shipping and collection by the carriers Pandasia has agreements with. Once the package is shipped, Shipmondo automatically generates tracking information through personalized messages sent to customers, allowing them to follow their package’s journey.
From a 2% error rate to 0.5%
Shipmondo has not only helped AnhDu and his team streamline logistics, but also improve employee performance. Thanks to Shipmondo’s digital pick paths, Pandasia can handle more orders at once, minimize picking errors, and enhance employee productivity using Shipmondo’s pick path analysis.
AnhDu explains:
We’ve seen a significant improvement in our time on pick after switching from manual picking to digital pick paths. We’ve gone from picking 34 orders in 9 hours to picking up to 252 orders in the same time, using Shipmondo’s digital pick paths.
In Pandasia’s early days, they picked 34 orders a day. Pandasia’s customer segment often purchases a wide variety of Asian products in a single order. Many of these items are small, which made the picking process time-consuming. As a result, Pandasia had to rethink their picking solution and warehouse setup to keep up with demand. They transitioned from using a picking solution with pick lists - where they printed one pick list per order and walked to each item’s location in a more or less random order - to digital pick paths where the list is sorted by item location. With digital pick paths, Pandasia receives images of the items, enabling them to go through the warehouse only once, as they can pick 12 orders in a single route.
In addition to improving order management efficiency, they’ve reduced their picking error rate from 2% to just 0.5%. This is a substantial cost reduction, saving money, avoiding overtime, and increasing customer satisfaction.
The data Pandasia accesses through Shipmondo’s analysis tools has also created a fun internal competition among the warehouse employees, seeing who can pick the most orders in a day. Employees can track their performance on the warehouse floor and see how many orders they’ve picked and how fast they’re working.
These analysis tools not only maintain efficiency and motivation among employees but also serve as a valuable resource for AnhDu to make data-driven decisions regarding both staff and product placement. It also helps that Shipmondo has a user-friendly interface:
For our employees, including many young workers, Shipmondo’s system is easy to learn and use, allowing them to work more independently and with less stress. This creates a more satisfying workday and increases employee satisfaction, says AnhDu.
Not just a system, but a partner
For Pandasia, Shipmondo has been a crucial factor in their smooth operations and growth. And there are several reasons for this. According to AnhDu, Shipmondo’s customer service is always ready to help and solve any issue quickly and efficiently. Another factor is Shipmondo’s development team, who are responsive to Pandasia’s needs and challenges.
Earlier this year, Pandasia was one of the customers who experienced the need to pause orders.
The need to pause an order arose when we couldn’t find a specific item for an order, or if the item was out of stock. Shipmondo was so responsive that their developers made it possible to pause an order when using Shipmondo’s order management, says AnhDu.
Scaling with Shipmondo
Pandasia has been on the fast track since day one! And they are still expanding their warehouse space, increasing the number of shipments, and entering new markets.
When asked if it’s possible to continue growing the company with Shipmondo, AnhDu has no doubts:
Shipmondo also offers excellent scalability, making them an ideal partner to grow with. This will be especially important as we prepare to expand our operations to Sweden. We’re confident that Shipmondo will play a key role in this journey and help us succeed in the Swedish market, says AnhDu.
If your company is also considering having Shipmondo as a partner on your growth journey, you can read more of our cases.
