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Remind your customers to pick up their packages

Rafia Ghattas
by Rafia Ghattas 10/06/2024

Send a personalized message to your customers reminding them to pick up their packages to provide excellent service and avoid return costs.

Remind your customers to pick up their packages

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Are you tired of paying for return shipping because your customers forget to pick up their packages at the pick-up point?

It can quickly become both time-consuming and expensive if a package is not picked up at the pick-up point, as it will be sent back to you as the sender. Unfortunately, this means more work and additional costs. Fortunately, Shipmondo can help solve this problem!

Save money and create great experiences

In Shipmondo, you have the opportunity to send personalized messages via email or SMS, to automatically remind your customer to pick up their package at the pick-up point.

This is a win-win situation for you and the customer! A reminder provides good customer service and helps you avoid return shipping fees and unnecessary employee costs.

How to set up a personalized message

If you offer delivery to pick-up points, you can easily automate sending a personalized message to your customer in Shipmondo to remind them to pick up their package when it is near the deadline and about to be returned.

personalized email uncollected package

When creating a personalized message in Shipmondo, you can choose the language and customize it according to the order integration. The personalized message, whether it’s an email or SMS, can be based on the standard texts that Shipmondo offers, or you can use your own customized message and design in HTML.

personal email uncollected package

You can use various tags, selectable from the dropdown menu, to ensure that the message is personalized for the recipient and highlights particularly important information in the reminder for the customer to pick up their package.

In this context, it might be relevant to mention that the package will soon be returned if the recipient does not pick it up. Use tags such as *receiver_name*, *shipping_agent*, *parcel_numbers*, *service_point*, or others to highlight important and personalized information, providing the recipient with the best possible conditions to pick up the package.

Overview of uncollected packages with Shipment Monitor

In Shipmondo, Shipment Monitor uses color-coding to indicate where your booked shipments are in the process. By filtering by Problem, you will see that shipments marked in red indicate various issues, including uncollected shipments at the pick-up point that are soon to be returned to you. In this case, you can minimize returns by automatically setting up personalized messages for uncollected packages.

Monitoring of packages

Shipmondo currently supports shipment monitoring for DB Schenker, Deutsche Post, DHL Freight (Sweden), DHL Parcel (Germany), GLS, PostNord Denmark, and Bring. See the complete list of our supported carriers for shipment monitoring.

Do you want more tips and inspiration on how to use personalized messages? Read further here.

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