Tea Krestine Johansen
New carrier: Send parcels in Sweden with DSV Road Sweden
Book DSV Road Sweden without your own agreement. From 53 SEK to a pickup point.
by Tea Krestine Johansen
On this page
Here’s a number of guidelines regarding our messages and their content that you can use when in doubt whether a message is scam or phising.
Lately we’ve been made aware that there’s been a number of people who received phishing messages from scammers assuming Shipmondo’s identity. We’re therefore sharing some examples of some scam phishing messages as well as some guidelines regarding the content of our messages, so you always can recognize them and differentiate from the fake ones.
Following guidelines will help you spot fake emails / texts:
-
A payment to Shipmondo will always happen through your Shipmondo account, which requires login. Don’t click on any links unless they’re starting with https://app.shipmondo.com/.
-
If a message contains a tracking number, you can try looking it up through your Shipmondo account, under Booked shipments. If you don’t have a Shipmondo account, contact us and we’ll help with looking it up for you. If your tracking number doesn’t exist with us, then the parcel wasn’t sent through Shipmondo and the message might be fake/phishing.
Phishing message examples
Here are the latest examples of phishing messages. Beware that some of those messages are describing how you can win or saying that you’ve already won a phone. We’ve also experienced that some of the phishing messages were sent in different languages. See some examples below.
Example 1:
Example 2:
If you have any suspicion about receiving a message which is not from us, you are more than welcome to contact us so we can clarify your doubts. Write to us at support@shipmondo.com.
If you’re aware that a message you received was phishing, we will advise you to delete it and not click on any links or embedded buttons.
Frequently asked questions
How can you recognize a fake message claiming to be from Shipmondo?
You can recognize a fake message by the fact that Shipmondo never asks for payment via a link, as payment always takes place through your Shipmondo account at https://app.shipmondo.com/. Furthermore, Shipmondo never collects payment from private individuals.
Does Shipmondo collect payment from private individuals?
No, Shipmondo never collects payment from private individuals. Shipmondo is exclusively a service for businesses.
How do you check if a tracking number in a received message is authentic?
You can look up the tracking number inside your Shipmondo account under Booked Shipments, or contact us and we will help you check it. If the tracking number is not found, the package was not sent through Shipmondo, and the message is fake.
What should you do if you receive a fake message?
If you know that you have received a fake message, you are encouraged not to click on any links or buttons and to delete the message. If you are in doubt, you can contact contact@shipmondo.com.
Are text messages from Shipmondo about MobilePay genuine?
No, text messages with Shipmondo as the sender asking you to update MobilePay information are scam SMS messages. You should not click the link or share your information.
Start shipping in minutes
Create an account and you're good to go
Latest blog posts
Magnus Monrad-Alexandersen
Christmas delivery deadlines 2026: Carriers’ deadlines in Denmark, Sweden and Norway
When do your parcels need to leave you to arrive by Christmas Eve 2026? We have gathered the carriers’ deadlines in Denmark, Sweden and Norway in one place, so you can plan your final shipments and tell your customers when to order.
Magnus Monrad-Alexandersen
Customs shouldn't cost you customers
Selling outside the EU? See how DDP, accurate customs information, and automated customs handling can create a smoother customer experience.