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Choose the right TMS. Here are 6 essential questions to ask yourselves, so you don’t end up with a system that doesn’t meet your future needs.
When it comes to logistics, choosing a Transport Management System (TMS) is not just a tech decision. It’s a strategic one.
The system you choose should not only support your current needs, it should drive your growth. Here are six important considerations to keep in mind, and why Shipmondo is a TMS that doesn’t lock you in, but sets you free.
1. Can your TMS keep up with your growth?
Many businesses find their TMS becomes a bottleneck as they grow, whether they enter new markets, add locations, or change operational setups. A modern TMS must be scalable, flexible, and easy to adapt.
Shipmondo is built for growth. Our innovative platform lets you manage all your shipping operations in one place. Shipmondo offers a multi-carrier solution, order and return management, and the ability to set up multiple integrations and leverage our API for custom enterprise-grade solutions. The platform also includes a powerful analytics tool that provides actionable insights.
Scalability is built into everything we do - so you can expand without hitting technical limitations.
Need additional features or new carrier products? We’re always ready to engage in a dialogue and explore the best possible solution together.
2. Are integrations a barrier, or a bridge?
Your TMS should work seamlessly with the rest of your IT ecosystem, whether that’s ERP, WMS, accounting systems, or e-commerce platforms. Many systems require custom development or consultants to get things connected.
With Shipmondo, you get access to open, well-documented APIs, file integrations, and a wide range of ready-to-use integrations such as Shopify, WooCommerce, Ongoing, Dynamics NAV, Odoo, Uniconta, and Dynamics 365 Business Central. Everything is designed for fast time-to-market and flexibility for your developers or IT partners.
3. Do you have control over access and user roles?
For larger businesses with multiple teams and locations, multi-user access is crucial - for both compliance and efficiency. Yet many TMS providers make permission management a burdensome task.
Shipmondo gives you precise user management. Assign roles and access levels with ease, so warehouse staff, customer service, and finance teams only see what they need. Nothing more. This enhances security and minimizes risk of error.
Examples:
- Warehouse staff can access shipments, labels, and return portals - but not financial data.
- Customer service can access orders, customer info, and messages - without seeing invoices.
- Finance has access only to invoicing and payments.
- Marketing and CRM can dive into analytics - without altering orders.
- Developers can work with APIs and integrations - without disruption.
You decide how access is granted. That means every team can focus and work efficiently, without stepping on each other’s toes. This improves collaboration, increases data security, and reduces mistakes. It also simplifies onboarding and scaling.
New employees get access only to what they need. Use analytics tools to give feedback and help them get up to speed, safely and efficiently.
4. Is automation something you can actually work with?
Automation should bring freedom, not restrictions. That’s why you should be able to set up and adjust automated workflows yourself, without relying on outside help.
With Shipmondo, you can configure automated actions, like label printing, customs forms, and fixed pickup/delivery times, through an intuitive interface. This allows you to tailor logistics workflows dynamically, reducing admin and manual errors.
Need multiple packing stations? With our print client, each station can have its own printer, boosting speed and efficiency. No more waiting in line or bottlenecks caused by manual steps.
Does your TMS need to support e-commerce order handling?
Shipmondo also offers a wide range of solutions that solve everyday challenges related to digitization and automation, specifically tailored for e-commerce.
For example, you can use our order management tools with filtering, digital pick paths with order checks, send personalized messages and handle returns, directly from your Shipmondo account.
Get started easily by testing both your own and our solutions in our test environment, either with a demo account or in our sandbox environment.
5. Do you have access to valuable insights?
Data should be accessible and actionable. Many TMS platforms offer reports only on request, which slows down decision-making and optimization.
With Shipmondo Analytics, you get real-time insights into your logistics performance. You can analyze everything from picking routes and delivery times to return reasons and shipment volumes.
Examples:
- Order analytics show order journeys, top-selling products, and best-performing markets.
- Picking analytics track employee efficiency.
- Delivery analytics identify success and error rates.
- Return analytics highlight return reasons and behavior patterns.
- Shipping analytics reveal transport usage and geographic volume distribution.
With Shipmondo, data isn’t just stored, it’s used. Our analytics tools reveal patterns and trends in your shipping and order management, helping you prioritize improvements and streamline operations.
6. Is support and onboarding built into the solution?
In complex logistics setups, support is crucial. Many only encounter support after something breaks - and by then it’s too late.
At Shipmondo, support and onboarding are part of the solution, not add-ons. Our in-house support team knows the platform inside and out and provides both email and phone support, ensuring fast and qualified help.
You’ll also have access to step-by-step guides in our Help Center, making it easy to onboard your entire organization.
Depending on your needs, we offer different SLA levels. Need continuous guidance during implementation? Just reach out.
Need help building an API integration? We offer technical support and sparring via Shipmondo.dev.
A TMS should free you - not lock you in
With Shipmondo, you get a future-proof TMS platform that combines user-friendliness, innovation, scalability, and reliable support. We’re experts in simplifying the complex and building solutions that match your goals.
You’re not just choosing a system, you’re choosing a partner for the long run.
Enterprise: Extended support and custom SLA
As an Enterprise business, you can get access to prioritized support and a tailored SLA, giving you the attention and assurance your operations require.
Whether you work with high volumes, complex setups, or mission-critical workflows, we’ll match your needs with a solution that brings confidence. Today and tomorrow. Contact us today.
