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Find out which delivery methods are the most popular in Denmark, and how consumers use them.
The choice of delivery method is an important part of the shopping experience, not only for the end customer but also for you as a business. Delivery options can be decisive for whether an order is completed in the first place and whether the customer returns.
It can be a jungle to navigate, and at the same time, it can be costly to offer too many choices, but it can also be expensive not to offer what your customers are looking for.
That’s why we’ve created this blog, where we go through the most popular delivery methods in Denmark and suggest transport companies you can use through Shipmondo.
Note! To be completely clear, there are different types of carriers available through our platform. Some are couriers, and others deliver parcels, and it’s the latter we focus on in this article.
1. Delivery to parcel shop or parcel locker
Among the most popular delivery methods, you’ll find delivery to parcel shops and parcel lockers.
Parcel locker delivery is a service offered by most carriers delivering to private customers. A parcel locker is a cabinet with multiple compartments where carriers place parcels, and customers can then pick them up whenever they want by using a code or an app. Parcel lockers are unstaffed and can be found in kiosks, supermarkets, and other stores, as well as outdoors.
Parcel shops, on the other hand, are staffed drop-off and pick-up locations, also called service points. Here, an employee, often in a kiosk, supermarket, or hardware store, retrieves the parcel for the customer. Customers typically provide part of the parcel number and, with some carriers, also a pickup code or ID.
The advantage of these two delivery options is the flexibility that allows customers to pick up their parcels whenever it suits them. With outdoor parcel lockers, they can collect at any time of day, while parcel shops are limited to the store’s opening hours.
2. Home delivery
Home delivery is no longer the most used delivery method in Denmark, even though it remains the most preferred. With home delivery, parcels are delivered directly to the customer’s address.
In many cases, the customer doesn’t need to be home when the parcel arrives, which makes it ideal for larger packages and busy people.
The main benefit of home delivery is the convenience of not having to pick up the parcel yourself. Parcels can be placed in front of the door, in a carport, shed, or another specified location on the property, as long as authorization is provided during checkout.
3. Delivery to business address
Delivery to a business address is an ideal solution for companies and consumers who want their parcels delivered to the workplace. Deliveries typically take place during working hours within the company’s normal opening times. It’s a popular choice in B2B contexts but also among private customers who prefer not to wait at home or collect from a parcel shop.
When delivering to a business, it’s often possible to address shipments to specific contacts or departments within the organization, ensuring more accurate and secure delivery. It also offers convenience in daily operations since the reception, warehouse, or other permanent staff usually handle the reception of parcels.
The advantages of business delivery include high delivery reliability and efficient flow for companies receiving multiple packages daily. It also minimizes interruptions to employees’ workdays, as the parcels arrive exactly where they’re needed.
See which carriers offer the most popular delivery methods in our shipping guide.
4. Evening delivery
Evening delivery is a flexible option designed for private customers who aren’t home during the day. Parcels are typically delivered between 17:00 and 21:00, fitting conveniently into many consumers’ daily routines, for example, those who work outside the home or prefer to receive deliveries personally after work.
Many carriers now offer real-time tracking, precise delivery windows, and notifications, so recipients know exactly when to be home. This provides both security and convenience and helps reduce the number of failed delivery attempts.
The key benefit of evening delivery is the personal handover and the flexibility of not having to change one’s daily routine. It creates a more convenient and customer-friendly experience that’s increasingly in demand, especially in urban areas.
5. Same-day delivery
Same-day delivery is growing in Denmark particularly in larger cities and for certain product categories such as electronics and convenience goods. This option is typically only available when businesses have specific agreements with a carrier to offer it through a broader collaboration.
One example is the retail chain Bog & Ide, which, in collaboration with Burd Delivery, offers same-day delivery in the evening between 18:00 and 22:00 for orders placed before 13:00. This allows Bog & Ide to leverage their local store inventory so that customers can receive their books even faster.
The three main advantages are speed, a wow effect, and high customer satisfaction.
Bonus: Click and collect
Another option is to offer click and collect. This isn’t technically a delivery method since nothing always needs to be shipped. In many cases, customers purchase items already in stock at a store or warehouse and then pick them up locally.
In some cases, however, businesses offer click and collect where the product must first be shipped from a central warehouse before being available for pickup.
A major benefit of this option is that customers can get their orders much faster since the order simply needs to be picked. The customer is then notified when the parcel is ready for collection and comes to pick it up themselves.
Understand and optimize your shipping prices
The popularity of different delivery methods doesn’t just depend on convenience and flexibility, many customers also choose based on the price of each option.
Shipping prices have steadily increased in recent years, but there are several ways to optimize them. The key is first to understand your shipping costs so you can make informed decisions. One approach could be offering free shipping when an order exceeds a certain amount.
When you have a good selection of delivery options from multiple carriers, Shipmondo has developed a flexible delivery checkout that lets you display these delivery methods to your customers, ensuring a smooth checkout experience. If customers choose delivery to a parcel shop or locker, they can select their preferred pickup location directly.
Offer more delivery options and get happier customers
By offering multiple delivery options in your checkout, you can increase your conversion rate and give customers more control over their shopping experience. With Shipmondo, you can easily integrate and manage various carriers and delivery methods across platforms and even automate the process.
Do you want to make sure your customers receive their parcels exactly as they expect? Then it’s crucial to understand your options and optimize your checkout flow.
Contact us to learn more about how you can easily offer and manage multiple delivery options through Shipmondo.
