Create a great shopping experience
Design and send personalized messages to your customers via emails and/or text messages, so that they are automatically notified during the delivery process and know how far along its journey the package is.
Increase customer loyalty
When you send personalized messages, you also send a signal that you provide a good and attentive service, which can contribute to customers returning to your business.
Reduce your support burden
Give your customers proactive support, and include tracking information as soon as you ship the package. That way, you avoid questions like, 'Where's my package?'
Enhance the shopping experience with personalized messages
Set up personalized messages and decide for yourself what you want to write. You can use or customize our standard message. If you have special requirements for your personalized message, you also have the opportunity to design a very special message by editing HTML.
Personalized messages are a unique opportunity to keep your customers updated while strengthening your brand and shopping experience.
You decide when the message is sent
It's about timing.
You have the opportunity to decide when in the packing process your personalized messages should be sent. You decide which events or times should trigger your personalized message.
For example, you can send a message to your customer when the order is being processed, when the package is sent, or when it is ready for collection. That way, your customer can follow the whole process.
Personalize your messages with tags
Give your customers a personalized experience and use tags that merge order and package-specific information into your generic message.
For instance, you can insert information about the package, such as the package number, the selected carrier, or a tracking link. You can also insert the receiver's name, giving the message a more personal and related touch.
Send track & trace to your customers
If you send a message to your customers when the package is ready to be sent, you can add a tracking number and/or tracking link so that the customer can follow the package.
In addition to being good customer service, it also creates transparency between you and your customer.
Send messages across countries and integrations
If you have customers from other countries, you can create personalized messages for each country you send to. This way, you can, for instance, communicate in your native language with local customers and in English with your foreign ones.
If you have several integrations or webshops, you also have the option of targeting and varying your personalized messages by setting a specific order integration for your personalized message.