Return Portal
Automate your returns with Return Portal
Bring return shipping, return orders and refunds together in Shipmondo, and reduce manual handling.
Your customers can register their own return and book return shipping. Tailor the portal to your brand, shipping agreements and carriers, and create a return flow that fits your business.
50,000+ businesses already use Shipmondo
Customers handle the return, Shipmondo handles the rest
Customers register their return themselves, and the return order lands with you automatically.
The customer registers the return
Picks the items and a return reason, and books the return shipping.
Everything lands in Shipmondo
The return order is created automatically with items, return reason and return shipping.
You scan and refund
Scan the parcel in, refund, and stock is updated automatically.
Understand your return reasons
See which items come back, and why.
Return reasons
Share of returnsAsk your AI assistant about your returns
Connect Claude or another AI assistant to Shipmondo and ask, for example: “Which products are returned most often?”
How to get startedBiggest reason
41%
of these returns are the wrong size
A size guide and better measurements on the products behind that bar is the highest-leverage fix, and the one you can only find by reading the reasons.
With Shipmondo Return Portal Analytics, you gain insight into which items are returned and which return reasons customers choose.
Use the data to identify products that are often returned due to size or fit, for example, and assess where product descriptions and size guides can be improved.
Easy returns from abroad
Build a return setup that can keep up across markets.
If you sell internationally, you can set up different return portals for your markets with the relevant carriers, shipping agreements, languages, prices and currencies.
Customs paperwork, filled in for you
If a return needs customs documentation, Shipmondo can fill it in automatically.
Keep your customers well informed
Automatic messages with Personalized Message, all the way from registration to refund.
Send automatic updates to your customers during the return process, so they always know where their return stands.
Return registered
Hi Emma, we've got your return request for order #91923872. Your return label is attached, and the nearest drop-off point is on the label.
On its way
Your return parcel has been scanned and is on its way back to us.
Received
We've received your return and are checking the items now.
Refunded
Your refund of €53.00 is on its way back to your card. Thanks for shopping with us.
Tailor the portal to your brand
Let your brand follow the customer all the way, including when an item goes back.
Tailor your Return Portal to your visual identity, so customers meet a recognizable experience when they need to send an item back.
Keep registration simple for the customer and get structured data you can later use to understand your return patterns.
See it in practice
Try Return Portal with a demo account
See how the return flow works before you put it into operation.
Explore Shipmondo and see how Return Portal fits into your existing return process.
Get started automating returns
Create an account with Shipmondo today and make it easier for your customers to return.
Create an easy return experience
Let customers register their return themselves, choose a return reason and book return shipping through your Return Portal.
Minimize support requests
Keep customers updated with Personalized Message during the return process, so they can follow along themselves and have less need to contact your customer service.
Strengthen the customer experience
Create a coherent return process with a Return Portal that matches your brand and makes it easy for customers to send items back.