Shipmondo for service businesses: Get better control of shipping in everyday operations

If you do not quite fit into the classic categories such as e-commerce, B2B, or omnichannel, you are probably not alone.

Many of the businesses we talk to experience exactly that they cannot be placed in just one category:

• You are not a classic e-commerce business because you do not have a webshop as your primary sales channel
• You are not purely B2B because you also deliver directly to the end customer
• And you are not fully omnichannel because you do not necessarily work across many sales channels

Still, you all have one thing in common: You send physical goods, equipment, or products as part of your business. And that is why Shipmondo is also a system for you.

When shipping is not your core task, but still needs to work

In many service businesses, shipping is something that simply needs to run smoothly. Sending a spare part to a customer or sending meal boxes on subscription should not become a project in itself. It should not require several manual tasks every time an item needs to be returned.

In many smaller businesses, shipping quickly becomes something that one person is in charge of. It works right up until that person is off sick, on holiday, or leaves the company.

That is often when it starts to make sense to bring everything together. When shipping, labels, and order data are in the same place, it suddenly becomes easier to manage, also for more than just one person. You can work faster in your everyday operations and experience fewer small errors that would otherwise take up time.

Book freight without struggling with multiple systems

If your primary need is to send parcels quickly and move on, our freight booking is a good place to start. Here, you can book shipments for parcels and pallets from the same platform and avoid jumping between multiple different systems that depend on carriers. This is especially practical if shipping is part of your everyday operations, but not something you want to spend unnecessary time on.

Get better control of what happens before the shipment

For many service businesses, the problem is rarely the shipping label itself. It is everything around it. Who creates the shipment? Who picks? Who prints? Who ensures an overview of orders and keeps track of their status and how far they have progressed? And what do you do if several employees work with the same flow? When the same things happen every day, they should not have to be managed manually every time.

If administration, warehouse, workshop, or customer service all touch the same order at different times, errors can quickly occur. Or if all these “teams” are part of the job description for just a couple of people.

That is why we have made it possible to standardize workflows by making it as easy as possible to create shipments manually. Among other things, you can create shipment templates that are pre-filled with information about either content, carrier, and/or recipient. At the same time, you can save regular customers or partners in your address book, so you can always fill in their information quickly and easily.

Once the parcel has been sent, you can use personalized messages to send an SMS or email and keep customers updated along the way. This is especially valuable in situations where the customer is actively waiting for something, for example a spare part, a replacement, or a product after service.

It improves the customer experience and at the same time reduces the number of inquiries that would otherwise end up with your customer service or in your inbox.

And if something needs to be returned, there is no need to worry. We have a simple returns solution that manages all the practical details. This means that the return process becomes part of the same flow, instead of yet another separate and manual process.

Shipping works best when it is connected to the rest of your operations

If you are tired of entering the same information in several places, it makes sense to connect shipping more closely with the rest of your operations.

Shipmondo offers plug and play integrations, API, and file integration, depending on how simple or flexible you need your setup to be.

Who is it relevant for?

Service business is a broad category. That also makes sense, because the need arises in many places.

It could be the optician sending glasses or contact lenses on subscription. The workshop sending spare parts or whole products further along the value chain. The clinic chain sending equipment between clinics or care products directly to customers. Or the specialist shop that has customers in-store and also sends goods out when things need to move quickly.

What they have in common is not the industry. What they have in common is that shipping needs to work, without taking up more space than necessary.

Ready to make shipping a little less complicated?

If you are a service business where shipping is already part of everyday operations, it makes sense to gather it in one place and remove as much manual work as possible.

With Shipmondo, you can make it easier to create shipments, keep an overview, and make everyday operations run smoothly, without needing to make more of it than your business actually requires.

Create a free account or get in touch with our customer service if we should help find a setup that fits your business.