DHL Parcel: QR code for return shipments

You can now enable QR codes for return shipments using DHL Parcel’s products Parcel Return Connect and Retoure Online in Shipmondo.

With the QR code, your customers no longer need to print a return label. They simply show the code from their phone when dropping off the parcel at a DHL Parcel service point. This makes the return process more convenient and flexible for both you and your customers.

Learn how to set up your Shipmondo Return Portal and enable QR codes in our Help Center here.

For API users only

When booking via API, use the service code QR_CODE in your Create shipment request. Once the QR code is ready, it will automatically be sent to your customer via email.